We are fully committed to protect and carefully treat the privacy of all users who use our website and apps, as well as other services we provide.
1. Data Collected From You
The following data about you may be collected and processed by us:
1.1 Personally-identifiable information you submit by filling in forms on our sites and apps or by corresponding with us by phone, email or otherwise. This data includes your name, address, email address and telephone number, age, username, password and other registration information, financial and credit card information, personal description, details of your household or business, details of any pets you may have and any information about you revealed in photographs of your property which you submit to us (or which you allow us to take) and any other information that you choose to volunteer, when you:
1.1.1 make an account with us and use our websites and/or our apps to log in;
1.1.2 enquire about a booking through our websites and/or our apps;
1.1.3 order a booking through our websites and/or our apps;
1.1.4 enter data in our contact or enquiry forms on, or otherwise provide information via, our websites and/or mobile applications;
1.1.5 subscribe to our email notifications and/or newsletters we may offer from time to time;
1.1.6 take part in any voluntary surveys we may ask you to participate in from time to time;
1.1.7 provide feedback to us via our website and/or our mobile applications;
1.1.8 send a reply to our marketing communications;
1.1.9 reach us by telephone, post or email or via the instant chat function on websites and/or our apps (in which case we will keep a record of that correspondence);
1.1.10 report a problem with any of our Services.
1.2 Information collected automatically each time you visit any of our websites or use any of our apps includes:
1.2.1 technical information, including device identifier and other non-personal information, such as your device type and carrier, your mobile network information, your mobile operating system, the type of mobile browser you use and geolocation information;
1.2.2 information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths information about your computer. We use this information for system administration and to report aggregate information to our advertisers. This is statistical data about our users browsing actions and patterns, and does not identify any individual;
1.2.3 information about your use of and interaction with the website (such as the webpages viewed, whether you open, forward, or click-through links, emails, and ads) and other site usage data.
1.3 We work in cooperatioon with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, search information providers, credit reference agencies, fraud prevention agencies and debt collection agencies) and may receive information about you from them.
2. The Use Of Information We Obtain From You
2.1 We use the information we get from you to:
2.1.1 administer accounts you have with us;
2.1.2 manage your bookings or booking enquiries, and to arrange the providing of services by your service provider;
2.1.3 carry out our obligations coming from any contracts between you and our company;
2.1.4 provide you with the information, products and services that you request from us;
2.1.5 communicate with you about any comments, complaints, queries or feedback you may have about us or the services;
2.1.6 allow you to take part in interactive features of our services, in case you choose to do so;
2.1.7 notify you about any changes regarding our services;
2.1.8 ensure that content on our websites and our apps is presented in the most efficient manner for you and your computer and/or mobile device;
2.1.9 provide you with information about products and services we offer that we feel may interest you by post, phone, SMS, or email. We will send that information by SMS or email only if: (i) you have agreed to this; or (ii) the information is about products and services similar to those which were the subject of a previous sale or negotiation of a sale to you (and you have not opted out of receiving such messages); or (iii) where we are permitted to do so by law without consent, for example, if you have provided us with a company email address. If you do not want us to use your information in this way, please contact us by using our contact form or the contact details in paragraph 8 below. 2.1.10 specifically, we will provide your data to the service provider who is appointed to provide services to you, for the purpose of providing said services. This information may include (i) your name, address and contact details; (ii) details about your property and services you requested, together with any relevant photographs you may have provided; (iii) the non-binding quote we have provided you with; and (iv) your payment details.
2.2 We use the information about you that we collect automatically for:
2.2.1 administration of our websites and apps, and for internal operations, including
2.2.2 improvement of our websites and apps to ensure that content is presented in the most;
2.2.3 improvement of the quality and efficiency of our products and services;
2.2.4 allowing you to take part in interactive features on the websites and apps, when
2.2.5 keeping our websites and apps safe and secure; 2.2.6 measuring or understanding the effectiveness of advertising we serve to you and
2.2.7 making suggestions and recommendations to you about products or services that we provide;
2.3 We utilise information about you that we collect from other sources in combination with the information you provide us with and the information about you that we collect automatically. We will only use such information for the purposes established above.
3. How We Protect Your Information
3.1 All information you submit to us is stored on our secure servers in the United Kingdom and Bulgaria. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. To protect your data, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via this website
3.3 You are responsible for keeping the password (either allocated by us or chosen by you) you use for accessing our website confidential.
3.4 All electronic financial transactions entered into through our website and apps are protected by Secured Sockets Layer technology. They are processed by our selected third party payment processing services, PayPal and Stripe. We do not store any of your credit or debit card details in connection with your payment.
3.5 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. However, you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.
4. Disclosure of Information
4.1 We may disclose your personal data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
4.2 We may disclose your personal information to third parties:
4.2.1 In the event that we expand or reduce our business and this involves the sale and/or the transfer of control of all or part of our company, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
4.2.2 In the event that all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred asset;
4.2.4 If you fail to make payments that you owe in relation to any services provided to you by the service provider, in which case we may disclose your personal data to credit reference agencies and to fraud prevention agencies for the purposes of fraud prevention and reducing credit risk. We may also disclose your personal data to debt collection agencies which may use your information to trace your whereabouts and recover the debts. The information which we disclose to such agencies may in turn be provided by those agencies to other organisations which may use your personal data to perform similar checks. Information recorded by fraud prevention agencies may be accessed by organisations in other jurisdictions.
5. Your Privacy Rights
5.1 You have the right to instruct us at any time not to process your personal information for marketing purposes.In practice, we will usually either ask you to agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
5.2 You have the right to ask us to provide you with any personal information we hold about you. Provision of such information will be subject to the payment of a fee (currently fixed at £10) to meet our costs in providing you with details of the information we hold about you.
6. Linking To Third Party Websites
Sometimes our websites may contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please make sure to check these policies before you submit any personal information to these websites.